Here at Sourcebmx We want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, or you simply wish to return it you can do so. We accept returns for exchange or a refund within 90 days of the original purchase date - providing the product is unused, in its original packaging and accompanied by a valid receipt or Order Number.
You will be responsible for the cost of returning the item to us in its original condition so please use our buyers guides and ask any questions you may have prior to purchase to ensure you have the correct size etc.
Our returns policy excludes custom built bicycles, Custom wheels or free gift items.
IF YOU NEED TO RETURN SOMETHING TO US:
- Return the item by USPS or a carrier of your choice with our completed returns form. If you would like us to arrange a courier collection of a bulky item, such as a bike, please Contact Us and we will provide a quote for you.
- Please obtain a proof of postage or tracking number as we are not liable for loss or damage to goods returned. It is essential that you package the product well so that it arrives in an ‘As New’ condition, or else we reserve the right to charge a 15% re-stocking fee if there is any damage to the product or packaging.
- If you have assembled, fitted, tried or ridden the bike or part, it can no longer be returned. If you damage the product during installation, such as threading a pedal or crank, we cannot accept a return. Please see our Installation videos or get a professional mechanic to install if you are in doubt.
- If a refund is required, we will only refund the value of the goods, and not the cost we billed you for shipping. Free gifts (other than sticker sheets) should also be returned or we will deduct the cost from your refund.
- Custom-built wheels, custom bikes and free gifts cannot be returned unless faulty.
- We will process your return as soon as possible – normally within 5 working days. Refunds are made to your original payment method the same day but it can take up to five days to reach your account - this is dependent on your bank.
IMPORTANT: Items returned for exchange or refund MUST be returned un-used in new saleable condition with all manufacturers packaging returned. Please package your returns carefully as we will not accept returns that show signs of use or that are damaged. Returned products that cannot be re-sold by us as NEW will be subject to a 15% re-stocking fee, or could be rejected altogether and returned to you at your expense.
OUR RETURN ADDRESS IS:
SOURCEBMX - Returns
1661 West Hill Street
If you believe your item to be faulty please Contact us using our contact form prior to returning your item. If your product is faulty, we will refund the cost of returning the item to us (up to a maximum of $5 for smaller items and $10.00 for larger items). If your item is a bulky item (for example a complete bike) please contact us first and we can arrange a collection for you. Full terms and conditions are available on our website.
All items sold by Sourcebmx are covered by the relevant manufacturer’s warranties. These vary from brand to brand and product to product and are dealt with on a case by case basis. To make a warranty enquiry please contact us here and we will contact you to resolve the issue.